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Unique

Discover our unique collection of artisan-made fashion pieces, handcrafted with care and attention to detail. Each item tells a story of craftsmanship and creativity.

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Thank You for Choosing Us!

Shipping

​We are committed to providing a smooth and reliable shopping experience. Below, you'll find all the details regarding our shipping process:

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Shipping Rates

Shipping fees are calculated based on the weight of each individual item in your order. The cost of shipping will vary depending on the size, weight, and destination of your purchase. You will be able to view the shipping cost at checkout before finalizing your order.

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Processing Time

Since many of our items are handcrafted, please note that these products require additional time to prepare for shipment. Handcrafted items will be processed and shipped within 5 business days of your order being placed. During peak seasons or in the case of high demand, processing may take a bit longer, but we will notify you if there is any significant delay.

Non-handcrafted items may have a quicker processing time and typically ship within 1-3 business days.

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Shipping Methods & Delivery Time

Once your order has been processed and is ready for shipment, we offer a range of shipping options, including:

  • Standard Shipping: Estimated delivery time of 5-7 business days.

  • Expedited Shipping: Estimated delivery time of 2-3 business days.

  • International Shipping: Delivery times vary by country and can take 7-14 business days depending on your location.

Please note that delivery times are estimates and may vary due to factors like weather or customs delays.

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Order Tracking

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package as it makes its way to you.

Returns

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We want you to be happy with your purchase, but please carefully review our return policy before making your selection.

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All Sales Are Final

Due to the exclusive and handcrafted nature of our products, all orders are final. We do not accept returns or exchanges unless the item is defective or damaged due to our fault. Please ensure that you review your order carefully before completing your purchase.

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Defective or Damaged Items

If you receive an item that is defective or was damaged during shipping, please contact us immediately within 7 days of receiving the item. We will request photos of the defect or damage to assess the situation.

If we determine that the item is defective due to our fault, we will issue site credit equal to the amount of the item’s purchase price, which can be used for future purchases. Please note:

  • Site credit will be issued, not a refund to your original payment method.

  • Shipping costs are non-refundable.

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Conditions for Returns

To be eligible for site credit, items must be:

  • In their original, unused condition.

  • Accompanied by a valid proof of purchase.

  • Reported to us within 3 days of receiving your order.

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How to Request a Return for Defective Items

If your item is defective or damaged, please email us with:

  • Your order number.

  • A description of the issue.

  • Clear photos of the defect or damage.

Once we confirm the issue, we will provide you with further instructions for returning the item.

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Final Notes:

  • No Returns or Exchanges on Non-Defective Items: As all orders are final, we cannot accept returns or exchanges for items that do not meet your expectations or if you change your mind.

  • Site Credit: Site credit will be issued immediately once the defective item is returned and processed. Credit will be available for use on future purchases and has no expiration date.

We appreciate your understanding and support of our unique, handcrafted products. If you have any questions or concerns, please reach out to us.

Quality

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At Villain Era we are committed to providing our customers with high-quality, handcrafted products made from durable, premium materials. Each item is designed with longevity in mind and crafted to withstand regular wear.

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Thorough Inspection Before Shipping
Before your order is shipped, every item undergoes a thorough inspection to ensure it meets our high standards for quality and craftsmanship. We take great care to ensure that all products are free from defects and are in perfect condition before reaching you.

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Handle with Care
While our products are made to last, they still require careful handling to avoid premature aging or damage. To preserve the integrity of your item and keep it looking beautiful for years to come, we recommend the following:

  • Store items properly: Keep your items in a cool, dry place, away from direct sunlight and moisture to prevent material degradation.

  • Avoid rough wear: Although our items are designed for everyday use, avoid exposing them to extreme conditions or harsh environments that could cause unnecessary wear.

  • Gentle cleaning: Use a soft cloth and mild cleaning methods suited to the material of the item (e.g., fur, leather, or jewelry) to maintain its quality.

  • Careful storage: When not in use, store your items in protective cases, dust bags, or boxes to avoid damage from friction, dust, or contact with other materials.

Proper care ensures that your piece stays as beautiful as the day you received it, and prevents unnecessary deterioration or damage.

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